Lightning-Fast Jewellery Repairs with Honest Pricing, Direct to Your Door
Unlock the Hassle-Free Way to Repair Your Jewellery
Lightning-Fast Jewellery Repairs with
Honest Pricing, Direct to Your Door
Unlock the Hassle-Free Way to Repair Your Jewellery
What Jewellery Repair Can We Assist You With Today?
Browse by
Discover Our Most-Requested Repair Options 🔥
Luke Jordan
Excellent service and very helpful. Plus I asked if they could fix a pair of earrings and they have them sorted with in the time I purchased a ring.
Thank you and respect to the girls
Amanda Jane Love
We had some gold from relatives that had passed away, and it was not jewellery that we would wear, so James made a beautiful ring for my fiancé with it, as he didn’t have one. He had lots of ideas and suggestions, was very professional, helpful and friendly. He also made my engagement ring smaller for me and they were both ready within a week! Fantastic service and I would highly recommend!
Aquilla
Sarah is such a lovely person and helped me a lot today choosing some earrings, lovely shop and great prices, will definitely go back, a friendly shop with great jewellery
Barbara Queenbarrows
We were served as usual by the lovely young lady in the Gravesend shop. We visit annually and are never disappointed in stock or service. The young lady is helpful, polite and friendly. We couldn’t ask for more
Real customers, real results.
Luke Jordan
Excellent service and very helpful. Plus I asked if they could fix a pair of earrings and they have them sorted with in the time I purchased a ring.
Thank you and respect to the girls
Amanda Jane Love
Aquilla
Sarah is such a lovely person and helped me a lot today choosing some earrings, lovely shop and great prices, will definitely go back, a friendly shop with great jewellery
Unsure How It Works? Let Us Guide You!
Place an Order
Explore our comprehensive menu of services to find exactly what you need for your jewellery repair. Unsure what to choose?
No problem! Just contact our expert team—we’re here to help you every step of the way.
Capture Your Item: Take a clear photo or video of the jewellery that needs repair. This will help us assess the work needed and provide accurate service.
Fill in the Details: Once you’ve chosen your service and documented your item, simply enter the required details to finalize your order. It’s quick and easy!
Send Us Your Items
Once you’ve placed your order, the next step is to send your jewellery to our workshop. Here’s how to do it safely and securely:
Package Your Item: Carefully pack your jewellery in a secure, padded box or envelope to protect it during transit. We recommend placing it in a small jewellery box or pouch, and then inside outer packaging to keep it safe.
Choose Your Shipping Method: Send your package to us using a tracked and insured service — we recommend Royal Mail Special Delivery or DPD. This helps ensure your jewellery arrives safely and gives you peace of mind with tracking.
Post It to Our Address: You’ll receive the shipping address in an email, after your confirmation email. Just take your parcel to your chosen courier and send it on its way.
Wear Your Jewellery
Now, simply relax and look forward to the return of your restored jewellery. Once your item is dispatched, we’ll send you an email with the Royal Mail tracking number.
Let the Unboxing Begin! Get ready for a delightful unboxing experience. There’s nothing quite like the joy of seeing your favourite pieces restored to their original glory, or even surpassing it. Prepare to fall in love with your jewellery all over again!
Luke Jordan
Excellent service and very helpful. Plus I asked if they could fix a pair of earrings and they have them sorted with in the time I purchased a ring.
Thank you and respect to the girls
Amanda Jane Love
We had some gold from relatives that had passed away, and it was not jewellery that we would wear, so James made a beautiful ring for my fiancé with it, as he didn’t have one. He had lots of ideas and suggestions, was very professional, helpful and friendly. He also made my engagement ring smaller for me and they were both ready within a week! Fantastic service and I would highly recommend!
Aquilla
Sarah is such a lovely person and helped me a lot today choosing some earrings, lovely shop and great prices, will definitely go back, a friendly shop with great jewellery
Barbara Queenbarrows
We were served as usual by the lovely young lady in the Gravesend shop. We visit annually and are never disappointed in stock or service. The young lady is helpful, polite and friendly. We couldn’t ask for more
Our Promise: Your Satisfaction Guaranteed
Enjoy peace of mind with our 30-day money-back guarantee
—your jewellery’s perfection is our priority.
30-Day Money Back Guarantee
At The Jewellery Mechanic, we are committed to providing our customers with the highest quality service. However, in the extremely rare event that you are unhappy with the work we have done on your jewellery, we offer a 30-day money back guarantee.
If you are not satisfied with the work we have completed on your jewellery within 30 days of receiving it, please contact us to discuss the issue. We will do our best to understand the problem and address it to your satisfaction. If necessary, we will redo the work at no additional charge to you.
To be eligible for a redo under this guarantee, please follow these guidelines:
- Contact us within 30 days of receiving your repaired jewellery.
- Keep the jewellery in the same condition as when you received it.
- Provide a clear explanation of the issues with the repair.
- Our goal is for you to be completely satisfied with the service we provide.
- If you have any questions or concerns about our return policy, please don’t hesitate to
contact us.
Thank you for choosing The Jewellery Mechanic for your jewellery repair needs. We look forward to providing you with the best service possible.
Bespoke Jewellery Without the Guesswork
Affordable bespoke jewellery crafted by experts you can trust.
Let’s bring your vision to life.
Looking for Something Bespoke?
Whether you’re designing a piece from scratch or need to replace a lost earring, The Jewellery Mechanic is here to bring your unique vision to life. We’ll collaborate with you to capture your ideas, assist in choosing the finest metals and gemstones, and provide a detailed 3D rendering of your design.
Our Custom Design Process:
Discuss Your Idea: Share your vision with us, whether it’s a brand-new creation or a replica of a beloved piece.
● Approve the Details: Review and approve the 3D rendering and final pricing to ensure everything meets your expectations.
● Craftsmanship Begins: Once approved, we craft your bespoke jewellery with precision and care.
● Delivery to Your Doorstep: When your custom piece is ready, we’ll securely ship it directly to you, ensuring it arrives safely at your home.
Trust The Jewellery Mechanic to expertly handle every aspect of your bespoke jewellery needs, making sure the final piece is exactly as you envisioned.
What Jewellery Repair Can We Assist You With Today?
Browse by
Discover Our Most-Requested Repair Options 🔥
Your Jewellery Questions, Answered
Explore our comprehensive FAQ section for all you need to
know about our services, memberships, and more.
We understand the importance of trust when it comes to handling your valuable jewellery. The Jewellery Mechanic is backed by over 20 years of experience in the jewellery industry, with three physical locations under our sister company, Blackwell Jewellers. Our team of jewellers has a combined experience of over 70 years, ensuring your jewellery is in expert hands.
We offer a 30-day money-back guarantee on all our services. If you’re not satisfied with the work we’ve done, we’ll make it right at no additional cost or provide a refund. Your satisfaction is our top priority.
Yes, we use Royal Mail Special Delivery for all shipments, which includes full insurance and tracking. This ensures your jewellery is safe and secure throughout the shipping process.
We provide detailed documentation and images of your jewellery before and after the service. This transparency ensures that the stones in your jewellery remain the same and are not replaced.
All items sent via Royal Mail Special Delivery are fully insured. In the unlikely event of loss or damage, we will assist you in filing a claim and ensure you are compensated appropriately.
If you’re unsure of your ring size, you can visit one of our physical locations for a complimentary sizing or use an online ring size guide. If you still need assistance, please contact us, and we’ll be happy to help.
Our standard turnaround time is 3 to 5 working days from the time we receive your item. For more complex services or custom pieces, we will provide an estimated timeframe. Rush services are also available for quicker turnaround.
We strive to offer high-quality services at competitive prices. By choosing our membership plans, you can enjoy additional discounts and benefits, making our services even more affordable.
Yes, you can visit any of our three physical locations under Blackwell Jewellers for in-person consultations. Our expert staff will be happy to assist you with any questions or services you need.
We can work on a wide range of jewellery, including rings, necklaces, bracelets, earrings, and more. Whether it’s a simple repair or a bespoke creation, our team has the expertise to handle it.
We work with a variety of materials, including gold, silver, platinum, and other precious metals. We also handle different gemstones, ensuring all work is performed with the highest level of craftsmanship.
Absolutely! We specialise in bespoke jewellery design. Share your ideas with us, and our experienced jewellers will work with you to bring your vision to life, providing expert guidance throughout the process.
Yes, we offer professional valuations and appraisals for insurance purposes. This service is included in our Gold membership plan or can be purchased separely.
Once your jewellery is with us, we keep you updated at every stage. You will receive notifications when we receive your item, when work begins, and when it’s shipped back to you. Tracking information will be provided for all shipments.
Yes, you can upgrade your membership plan at any time. Simply contact our customer service team, and they will assist you with the upgrade process.
We work closely with you throughout the design process to ensure the final piece meets your expectations. If any adjustments are needed, we will make them at no additional cost. Your satisfaction is our top priority.
We provide care instructions with every repair or service. Additionally, as a member, you can take advantage of our free monthly cleaning and maintenance services to keep your jewellery looking its best.
You can cancel your membership at any time. If you’ve paid for a yearly plan and cancel before the end of the term, a prorated refund will be issued for the unused months, minus any discounts or free services received.
We offer a variety of engraving options, including text, dates, initials, and custom designs. Our skilled engravers can work on different metals and surfaces to create a personalised touch for your jewellery.
