Frequently Asked Questions

Select the service you need from our website, fill out the required details, and add it to your cart. Once you’ve placed your order, download the prepaid Royal Mail Special Delivery label, securely package your jewellery, and send it to us. Our expert jewellers
will take care of the rest, and we’ll return your piece via Royal Mail Special Delivery, fully insured.

After placing your order, download and print the Royal Mail Special Delivery label provided. Securely package your jewellery, attach the label, and drop it off at any Royal Mail location. Your item will be sent to us, fully insured.

Most repairs are completed within 5-10 business days. For more complex repairs or custom work, we will provide an estimated timeframe once we’ve assessed your piece.

Orders are shipped once the repair or custom work is complete, usually within 5-10 business days. We’ll provide a tracking number so you can follow the progress of your shipment.

We ship to all locations within the UK using Royal Mail Special Delivery, ensuring your items are fully insured and tracked.

Yes, we use Royal Mail Special Delivery, which offers full insurance and tracking for your valuable items, ensuring they arrive safely.

Our workshop is located at 12/14 Gabriel’s Hill, Maidstone, Kent, ME15 6JG.

If you’re unsure about the metal of your jewellery, select “Other” at checkout and we’ll identify it when we receive your item. We’ll contact you if we need more information.

Yes, you can contact us via email at jamesmarsh@blackwelljewellers.co.uk or call us during business hours for any questions or concerns.

We will notify you via email when your repair is complete and provide a tracking number for the return shipment.

We take the utmost care with your jewellery and provide detailed documentation and images of your stones before and after the repair to ensure you receive the same stones back.

Yes, if you request it, we can return any scrap metal from your repair.

We can repair watches, but warranty repairs should be handled by the manufacturer to avoid voiding the warranty.

Yes, our skilled jewellers can repair and restore vintage watches with care and precision.

Yes, we can make alterations to vintage watches, including resizing, cleaning, and restoring them to their original condition.

Yes, we offer watch strap and band replacement services for a variety of watch styles and brands.

If the repair cost exceeds the original estimate, we will contact you with a revised quote for approval before proceeding with the work.

We can repair costume jewellery, but some limitations may apply depending on the materials and construction. Contact us to discuss your specific piece.