Celebrating Our Customers' Stories
Discover the stories of joy and satisfaction from our loyal customers.
At The Jewellery Mechanic, each piece of jewellery we repair carries its own unique story and significance. Our customers come to us not just for repair but for a renewal of their cherished memories. Here, they find not only expertise and precision but also care and dedication that bring their treasured pieces back to life.
Real Stories, Real Joy
Our workshop buzzes with the energy of countless stories – from heirloom watches that tick once more to engagement rings that shine like new. Each story is a testament to the trust placed in our hands. Our customers’ satisfaction echoes in their enthusiastic reviews and the smiles that greet each restored piece.
Your Stories Inspire Us
Every testimonial, every review you leave us not only helps us improve but also inspires our team. They are a reminder of the impact we have on your lives and the trust you place in our skills. We cherish these stories because they fuel our passion for excellence and drive us to keep delivering the best service possible.
Be Part of Our Community
❤ Have you experienced The Jewellery Mechanic difference? Share your story of jewellery restoration and join our community of satisfied customers. Whether it’s a written review, a video testimony, or a personal narrative about your jewellery or watch, we want to hear it! As a token of our appreciation, every story submitted earns a special gift from us.
Connect with Us
To share your experience or read about the experiences of others, visit Our Stories. Let’s celebrate the beauty and history of your jewellery together!
Luke Jordan
Excellent service and very helpful. Plus I asked if they could fix a pair of earrings and they have them sorted with in the time I purchased a ring.
Thank you and respect to the girls
Amanda Jane Love
Aquilla
Sarah is such a lovely person and helped me a lot today choosing some earrings, lovely shop and great prices, will definitely go back, a friendly shop with great jewellery
Barbara Queenbarrows
We were served as usual by the lovely young lady in the Gravesend shop.
We visit annually and are never disappointed in stock or service. The young lady is helpful, polite and friendly. We couldn’t ask for more
Louise Penfold
Took my daughters bracelet in very last minute to see if it could be resized, really helpful friendly staff and managed to do the bracelet straight away.
Thankyou
Linda Barton
James has made me a lovely ring from some gold of my late sister, he designed it to go with a previous one he made for me from my aunts engagement ring.something to treasure. I can’t speak more highly of this exceptional jeweller. Would not go anywhere else. Always a lovely welcome in the shop, nothing too much trouble .
Lucia Hills
This Jewellers is honest, friendly, and pretty amazing. Sarah is the perfect person to make you feel instantly welcome and at ease, and she adds more of that special something than any diamond could offer. she is very helpful and keen to give a helpful opinion if needed or necessary. The quality of the Jewellery is amazing and you are left feeling that you have been given a piece of something special and the layaway service is ultra handy for spreading the cost when you may need to.
Zoe Hewes
James & all the team are incredible at what they do,really know their stuff & always go out their way to help you which is why we wouldn’t go anywhere else & we’ve been getting all our jewellery & watches from them for years now.
They designed my engagement ring from scratch which I absolutely love & all repairs & cleaning are a second to none service.
Everyone is so friendly & make you feel really welcome.
Honestly if you haven’t visited this Jewelers your missing out.
Just wanna say a personal thank you to them all.
Daniel Scott
Absolute Class Jewellers!! Repair work is impeccable with such speedy work, Cannot fault them what so ever!! People are amazing, their ethic is amazing!! Got a few more bits that need doing, so definitely coming back here again!! Plus the prices are exceptional, managed to get my Fiancés ring here for our wedding! Didn’t cost me much either! does that make me cheap? or does that make this a Class Jewellers? Ill Take the Latter!
Laura Parry
Been thinking about selling my old Gold for a while and see Gold prices are high so thought I’d pop in to see James for a price. Extremely happy with the amount I received, no messing about and cash in my hand there and then. Would deffo recommend having a sort out and popping to Blackwells for a quote.
Julie Hofs
James beautifully restored my nan’s rings. They are gleaming like new. I’d highly recommend this professional, talented and customer focused jewellers
Mikala Malpass
Friendly warm staff, quick and professional service enlarging my husbands wedding ring at a really reasonable cost. Cannot recommend them enough
Julia Sandford
Only ever use this jewellers.. I like it ..very friendly staff that give you a great service, helpful and very reasonable in every aspect.. I had a bespoke ring made from my nan’s and mother’s engagement rings ..over the moon such care and attention was taken ..Highly recommend them.
Helen Nicholson
I asked on a local Facebook group for personal recommendations as I had some jewellery that I wanted to sell. Blackwell Jewellers was recommended several times . I spoke to them via messenger and visited the Gravesend shop shortly after. What a find! Sarah was lovely, really explained everything she was doing and didn’t push us to make any decisions quickly. I highly recommend them.
Alexandra Tabrett
Finally, after months on deciding on a ring/design james and the team at Blackwells have made a beautiful bespoke ring. Amazing communication with a lot of knowledge of diamonds and settings I couldn’t fault their service. Thank you for all your hard work and my beautiful engagement ring, I couldn’t be more happier.
Lois Davidson
James and the rest of the team at Blackwell Jewellers did an amazing job recreating my nans platinum diamond ring to bring it back to its former glory. The remake of the ring was absolutely stunning and their service was second to none. They showed great empathy and understanding of how important it was to me to keep it in the family.
Michelle Dropsie Rowland
Had loose stones in my engagement ring.. popped it into the Gravesend store! Amazing customer services and I’m so pleased that you managed to fix my ring! 5 star service
Jacky Harris
I popped in to this Jewellery shop looking for a chain for my Grandsons 18th. The young lady was so kind and helpful with her assistance i brought a great one and my Grandson hasnt taken it off since i brought it.A chain of mine i had links taken off as i wanted to wear my Dads wedding ring around my neck ….i will go back their for my other 5 Grandsons chains as the service was 100 percent and so friendly
Romee Thandi
Amazing people work in here that actually do care about the product you want at your budget. They spent a whole norinh going through each ring for my proposal that weekend to make sure it was as special as the occasion.
jonathon clemmett
Just had a nice keeper ring made from James himself Done a fantastic job and at a really good price too Will defo be doing more business in the future .. highly recommended
Jeanette Stickells
Went into today for hubby to buy me a new gold chain , so helpful lovely lady helped me choose a chain suitable for my pendants , purchased a lovely chain far superior to my previous ones at good price will be going back for a ring repair
Maxine Ruddock
Cant recommend enough. Good advice, fast service and cheap prices. A little job that could have cost a lot was done fast and with honest advice. Thank You.
D Walker
Fantastic friendly professional service. I would highly recommend them for all your jewellery and repair services.
Paul Allen
very friendly people, great service and very fair and honest, would recommend to anyone
Fern Ilbrey
Great service, nice staff.highly recommended
Tracy Farrar
Fantastic staff and jewellers. Always so kind and helpful and very good prices. Very friendly and funny too. Highly recommended.
Leander Divers
Fantastic jewellers, highly recommended, far better than the rip off Bradley’s who badly repaired a ring Twice! …. Will always take my business to Blackwell now
Wayne Lord Crassweller
Everything about this shop and owners are excellent nothing they can’t do for you when GOLD is involved. I will always buy my gold from here 5 
Heidi Huke
went into the shop to try a silver ring on and the lady who served me said your first person this ring has fitted. 
so after i was taking photos of it to send to my friend so i could get second opinion i ended up purchasing it. i will deffo be back to have a good look.
Louise Sullivan
Excellent service & staff worth the 2 hour drive every time! See you all again very soon..
