How It Works

How It Works

1. Choose your service
Pick the service you need, tell us about your piece, and check out. If you have more than one thing that needs doing, add it now — postage is £9.99 for the packet, not per piece.

2. Send us your jewellery
We post you a pre-paid Royal Mail Special Delivery envelope. The postage to us is on us. Pack your item securely and hand it in at your local Post Office — please don't put it in a post box. Tracked throughout, and insured to £10,000 per packet, door to door.

3. We quote before we start
Once it reaches the bench we inspect it and confirm the price with you. No work begins until you have agreed it. If you would rather not go ahead, we send it straight back.

4. Back with you in 5–10 working days
Your piece comes home by Royal Mail Special Delivery, fully insured, with a tracking number so you can follow it. Return postage is £9.99 per order — however many pieces you sent. Every repair carries our 12-month guarantee on our workmanship.

Renew and Repair Your Favourite Jewellery

Step 1: Place your order

Step 1: Place your order

Add the services you need to your cart and tell us about each piece. Sending more than one item costs no more in postage, so add everything that needs doing while you are here.

Step 2: Send your items

Step 2: Send your items

Wait for your pre-paid envelope to arrive, pack your jewellery securely and hand it in at your local Post Office. Royal Mail Special Delivery, tracked, and insured to £10,000 per packet, door to door. The postage to us is on us.

Step 3: Receive and wear

Step 3: Receive and wear

We quote before we start, so nothing happens until you approve it. Most repairs are back with you in 5–10 working days by Royal Mail Special Delivery, fully insured and tracked. Return postage is £9.99 per order, not per item, and every repair carries our 12-month guarantee on workmanship.

Jewellery Repairs
Posting jewellery to strangers is the frightening part

We know. That is why we cover the journey rather than asking you to. The postage to us is paid by us. Everything travels Royal Mail Special Delivery, tracked at every stage, and is insured to £10,000 per packet, door to door — that is the whole sending, not each item. Sending something worth more than £10,000? Speak to us first and we will make arrangements.
No local jeweller? Post it to ours.

We are a working jewellers, not a website. Three shops, three workshops and three benches in Kent, and 35 years behind them. Every repair is carried out on our own benches — nothing is sent out. If there is no one near you, or no one you would trust with it, post it to us and have it back within a fortnight.
We repair branded pieces too

Our workshop repairs pieces from Pandora, Tiffany, Monica Vinader, Thomas Sabo and Links of London — clasps, chain repairs, resizing and stone setting. Send it in and we will quote before we start.

The Jewellery Mechanic is an independent workshop. We are not affiliated with, authorised by, approved by or endorsed by any of the brands named above.