Our Promise: Your Satisfaction Guaranteed.
Enjoy peace of mind with our 30-day money-back guarantee—your jewellery’s perfection is our priority.
30-Day Money Back Guarantee
At The Jewellery Mechanic, we are committed to providing our customers with the highest quality service. However, in the extremely rare event that you are unhappy with the work we have done on your jewellery, we offer a 30-day money back guarantee.
If you are not satisfied with the work we have completed on your jewellery within 30 days of receiving it, please contact us to discuss the issue. We will do our best to understand the problem and address it to your satisfaction. If necessary, we will redo the work at no additional charge to you.
To be eligible for a redo under this guarantee, please follow these guidelines:
- Contact us within 30 days of receiving your repaired jewellery.
- Keep the jewellery in the same condition as when you received it.
- Provide a clear explanation of the issues with the repair.
- Our goal is for you to be completely satisfied with the service we provide.
- If you have any questions or concerns about our return policy, please don’t hesitate to contact us.
Thank you for choosing The Jewellery Mechanic for your jewellery repair needs. We look forward to providing you with the best service possible.
Frequently Asked Questions
How do I initiate a refund or redo under the 30-day guarantee?
Contact us via email or phone within 30 days of receiving your repaired jewellery. Provide a clear explanation of the issues you're experiencing, and we will guide you through the next steps.
What does the 30-day guarantee cover?
The guarantee covers the quality of the repair work we have done. If you are unsatisfied with the workmanship or if the issue with your jewellery has not been resolved, we will redo the work at no additional charge.
What if the jewellery was damaged after I received it back?
The guarantee only covers issues related to the repair work we performed. If the jewellery was damaged after you received it back, we may not be able to cover it under the guarantee. Please contact us to discuss the specifics.
Will I need to pay for shipping if I use the 30-day guarantee?
If the issue is covered under our guarantee, we will arrange for the jewellery to be returned to us at no additional cost to you. We will also cover the cost of shipping it back to you once the issue is resolved.
Can I get a full refund instead of a redo?
Our primary goal is to ensure your satisfaction with our repair work. We will first attempt to rectify the issue through a redo. In cases where the issue cannot be resolved, we may consider a refund. Please contact us to discuss your specific situation.